Refund and Cancellation Policy | Global Retail Directory

Last updated: 08 September 2026

This Refund and Cancellation Policy applies to complimentary, promotional and paid directory memberships made available through Global Retail Directory Limited via globalretaildirectory.com.

It should be read together with our Directory Terms & Conditions, Privacy Policy, Privacy Statement and Cookie Policy.

1. Founding 300 – Complimentary First-Year Membership

As part of the Global Retail Directory global launch, we may offer a complimentary first-year membership to the first 300 eligible companies joining the directory (“Founding 300”).

Where available, the Founding 300 membership runs for 365 days from activation and no membership payment is required for the introductory period.

A business listing submitted under this membership remains subject to review and approval before publication.

The Founding 300 membership does not automatically create a paid membership or charge at the end of the complimentary period unless the member has separately entered into an applicable paid recurring membership arrangement.

If no eligible paid membership is activated after expiry, the associated listing may become inactive, unpublished, restricted or otherwise unavailable to the public.

Eligibility may be limited to one complimentary Founding 300 membership per business, organisation or account.

We may prevent duplicate, fraudulent or abusive use of the offer and may close, withdraw or replace the promotion once the intended allocation has been reached.

We may send reminder emails before the complimentary membership expires.

2. Founder Membership – Companies 301–1,000

Following allocation of the Founding 300 memberships, the next 700 eligible companies may be offered a discounted Founder Membership for:

£99 for the first year.

The £99 Founder price applies only to the first 365-day membership term unless expressly stated otherwise.

Founder Membership is subject to availability and may be withdrawn once the intended allocation has been reached.

Unless otherwise stated at the time of purchase, subsequent annual membership is available at the standard membership price applicable at renewal, currently £199 per year.

3. Standard Annual Membership

The current standard Global Retail Directory membership price is:

£199 per year, billed annually.

Membership normally runs for 12 months from activation or renewal.

Any applicable taxes will be handled in accordance with applicable law and displayed or applied as required.

4. Cancellation

Members may cancel future renewal of their membership through any cancellation facility provided within their account or by contacting:

info@globalretaildirectory.com

Cancellation prevents the next scheduled renewal.

Unless otherwise agreed or required by law, cancelling does not immediately terminate the remaining period of membership that has already been paid for.

The listing may therefore remain active until the end of the current applicable membership period.

5. Automatic Renewal

Where a paid annual membership is purchased on a recurring basis, the membership will renew for successive annual periods until automatic renewal is cancelled or otherwise terminated.

The applicable renewal price and billing frequency will be disclosed before the member agrees to recurring payment.

Where required by applicable law, appropriate renewal information or reminders will be provided before payment is taken.

Members are responsible for keeping their account, contact and payment information current.

6. Founder Membership Renewal

A Founder Membership purchased for £99 for the first year does not create a permanent £99 annual membership price.

Unless expressly stated otherwise, after the introductory first-year term, continued membership is available at the standard annual membership price applicable at that time.

The current standard price is £199 per year.

Any applicable renewal price and recurring-payment arrangement will be displayed or communicated as required before renewal.

7. Refunds

Global Retail Directory may provide complimentary or promotional introductory memberships, including the Founding 300 complimentary first-year membership and discounted Founder Membership. These introductory offers allow eligible businesses to access the directory under the terms stated for the applicable membership.

Once a paid annual membership has been purchased and activated, membership fees are generally non-refundable, except:

where required by applicable law;
where Global Retail Directory has charged an incorrect amount;
where a duplicate payment has been taken;
where a payment was taken after a properly completed cancellation that should have prevented renewal;
where we are unable to provide the paid directory service for a material and sustained period and a refund is appropriate; or
where Global Retail Directory agrees that exceptional circumstances justify a full or partial refund.

Nothing in this Policy limits any statutory right to a refund that cannot lawfully be excluded.

8. Change of Mind After Purchase

A business member who changes their mind after purchasing a paid annual membership is not automatically entitled to a refund merely because they no longer wish to use the service.

This is particularly relevant where the member:

voluntarily purchased or activated a paid membership;

had access to the paid listing service;

purchased a discounted Founder Membership after reviewing the applicable offer; or

simply decides that the service is no longer required.

Any mandatory rights available under applicable law remain unaffected.

9. No Refund Based on Business Performance

Global Retail Directory provides directory visibility and related membership services.

We do not guarantee a particular number of:

enquiries;
leads;
sales;
contracts;
website visits;
search-engine impressions;
search-engine rankings; or
other commercial results.

A lack of a particular commercial outcome does not by itself create a right to a refund.

10. Renewal Payments

If an annual renewal payment has been taken correctly in accordance with the membership terms and the member did not cancel before renewal, the renewal payment is generally non-refundable except where required by law or where we agree otherwise.

If you believe a renewal was taken after a valid cancellation request, contact us promptly so that we can investigate.

11. Failed Payments

If a membership payment or renewal payment fails, we may:

notify the member;
request an updated payment method;
temporarily restrict membership functionality;
suspend or unpublish the listing; or
allow a reasonable period for payment to be corrected.

A failed payment does not automatically delete the member’s account or listing information.

12. Expired Memberships

If a complimentary, promotional or paid membership expires without renewal or reactivation, the listing may be:

unpublished;
marked inactive;
removed from public search results within Global Retail Directory;
restricted; or
retained privately for a reasonable period to allow reactivation.

We do not guarantee that expired listing information will be retained indefinitely.

13. Reactivation

Where available, an expired listing may be reactivated by purchasing a new membership or completing an outstanding renewal.

Where reasonably possible, the existing listing may be restored rather than requiring the business to create a completely new profile.

The membership price applicable at the time of reactivation will apply.

14. Removal of a Listing

A member may request removal of their public listing.

Removal of a listing does not automatically create a right to a refund for unused time remaining on an annual membership, except where required by law or expressly agreed by Global Retail Directory.

Some information may continue to appear temporarily in independent search-engine caches or third-party services after removal from Global Retail Directory.

15. Membership Terminated for Breach

Where an account or listing is suspended or terminated because of serious or repeated breach of the Directory Terms & Conditions, unlawful activity, fraud, abuse or other prohibited conduct, Global Retail Directory may refuse a refund to the extent permitted by law.

16. Duplicate or Incorrect Charges

If you believe that:

you were charged twice;
the wrong amount was charged;
an unauthorised renewal occurred; or
another payment error has taken place,

info@globalretaildirectory.com

Please include sufficient information for us to identify the relevant account and transaction.

We will investigate genuine payment errors and provide an appropriate correction or refund where required.

17. How to Request Cancellation or a Refund

To request cancellation, report a payment problem or ask us to consider a refund, contact:

Global Retail Directory Limited
Company No. 17423561
Registered in England and Wales
Registered Office: Turnpike House, 1208/1210 London Road, Leigh-on-Sea, Essex, SS9 2UA
Website: globalretaildirectory.com
Email: info@globalretaildirectory.com

Please provide:

your name;
company name;
account email address;
relevant listing;
transaction or invoice reference where available; and
a brief explanation of the request.

We may request additional information where reasonably necessary to verify the account or payment.

18. Processing Approved Refunds

Where a refund is approved, it will normally be returned using the original payment method where possible.

The time taken for funds to appear may depend on the payment provider, bank or card issuer.

19. Changes to This Policy

We may update this Refund and Cancellation Policy to reflect changes to our membership model, payment arrangements or applicable law.

The latest version will be published on this page with its revision date.

Changes will not retrospectively remove rights that already apply under applicable law.

20. Contact

For questions about cancellations, renewals or refunds: