Last updated: 08 September 2026
These Directory Terms & Conditions (“Terms”) govern access to and use of Global Retail Directory, including account registration, business listings, complimentary memberships, promotional memberships, paid memberships, payments and related services available through Global Retail Directory.
Global Retail Directory is operated by Global Retail Directory Limited, a company registered in England and Wales under company number 17423561, with its registered office at Turnpike House, 1208/1210 London Road, Leigh-on-Sea, Essex, SS9 2UA (“Global Retail Directory”, “we”, “us” or “our”).
By creating an account, submitting a business listing, activating or receiving a complimentary or promotional membership, purchasing a membership or otherwise using our directory services, you agree to these Terms.
1. About Global Retail Directory
Global Retail Directory is an international business-to-business directory and industry platform connecting businesses across retail installation, transport and logistics, manufacturing and supply, brands, retailers and related professional sectors.
The platform also provides a Knowledge Hub containing industry articles, guides, insights and other informational content.
Global Retail Directory provides a platform through which businesses can publish information about their organisations and users can discover and contact listed businesses.
Unless expressly stated otherwise, Global Retail Directory is not a party to contracts or transactions entered into between directory members, listed businesses and users of the platform.
2. Business-to-Business Service
Global Retail Directory is primarily intended for businesses, companies, sole traders, professional organisations and authorised representatives acting for business purposes.
By purchasing or activating a directory membership on behalf of an organisation, you confirm that you have authority to act for that organisation.
Nothing in these Terms excludes rights or obligations that cannot lawfully be excluded under applicable law.
3. Eligibility
To create an account or submit a listing, you must:
- be at least 18 years old;
- have legal capacity to enter into an agreement;
- provide accurate registration information; and
- where acting for a business or organisation, have authority to represent that business or organisation.
We may request reasonable information to confirm the identity, legitimacy or authority of an account holder or listed business.
4. Accounts
Certain features require a registered account.
You are responsible for providing accurate account information, maintaining the confidentiality of your login credentials, activity carried out through your account, keeping your contact information current and notifying us promptly if you suspect unauthorised access.
Accounts may not be transferred, sold or shared in a manner that compromises platform security without our permission.
We may suspend or restrict an account where reasonably necessary to protect users, businesses, the platform or our legal interests.
5. Business Listings
Registered members may submit business information for consideration for publication in Global Retail Directory.
A listing may include company name, company description, category, country or location, services and features, website, business email, telephone number, business address, opening hours, social-media links, company logo, photographs, project information, FAQs and other relevant business information.
You are responsible for ensuring that information submitted through your account is accurate, lawful and current.
6. Listing Review and Approval
Submitting a listing does not guarantee publication.
New listings are subject to review before publication. Changes made to an existing published listing may also be returned to review before the updated information becomes publicly available.
We may approve a listing, request amendments or additional information, reject a listing, place a listing back into review, suspend publication or remove a listing where we reasonably believe this is necessary to maintain the quality, relevance, security, legality or integrity of Global Retail Directory.
We are not obliged to publish every business that applies.
7. Verification and Review
Listing approval means that a listing has been reviewed for suitability for the platform.
Unless a listing is specifically marked as independently verified under a defined verification programme, approval does not constitute a guarantee or certification of the business’s identity, financial standing, professional qualifications, insurance, regulatory status, workmanship, reliability, products, services or information supplied by the business.
Users should conduct their own appropriate checks before entering into a commercial relationship with any listed business.
8. Accuracy of Listing Information
Members must take reasonable steps to ensure that their listing remains accurate and must update information where material details change.
Global Retail Directory may correct obvious formatting, spelling or presentation issues and may make reasonable editorial changes that do not materially alter the meaning of submitted information.
We do not guarantee that information supplied by third-party businesses is complete or error-free.
9. Content Standards
You must not submit content that is false, misleading or fraudulent; infringes copyright, trademark or other intellectual property rights; impersonates another person or organisation; contains unlawful, defamatory, discriminatory, threatening or abusive material; promotes illegal goods, services or activity; contains malicious code or harmful links; constitutes spam; is irrelevant to the purpose of the directory; contains personal information you are not authorised to publish; or otherwise violates applicable law.
We may remove or reject content that breaches these standards.
10. Logos, Images and Other Member Content
You retain ownership of content you submit where you own the relevant rights.
By submitting logos, photographs, descriptions, text, project information or other content to Global Retail Directory, you grant Global Retail Directory Limited a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, format, resize, translate and otherwise use that content as reasonably necessary to:
- operate and display your listing;
- provide multilingual versions of the platform;
- create directory previews and search results;
- operate website and social-sharing functionality;
- promote the directory and its listings; and
- market Global Retail Directory and its directory services.
This licence continues while the content is reasonably required for these purposes, subject to applicable law.
You confirm that you have all rights and permissions necessary to submit and publish the content.
11. Intellectual Property
The Global Retail Directory website, brand, design, original text, Knowledge Hub content, graphics, software, directory structure and other materials created by or for Global Retail Directory Limited are protected by applicable intellectual property laws.
Except where expressly permitted, you may not copy, scrape, reproduce, republish, commercially exploit or systematically extract substantial parts of Global Retail Directory without written permission.
Normal search-engine indexing and ordinary linking to publicly accessible pages are permitted.
12. Multilingual Content and Automated Translation
Global Retail Directory may make content available in multiple languages using automated or assisted translation technology.
Translations are provided to improve accessibility and international visibility.
Although reasonable efforts may be made to provide useful translations, we do not guarantee that translated content will be completely accurate, complete or suitable for a particular purpose.
Where there is a material difference between a translated version and the original submitted or English-language version, the original source information or English-language version may be treated as authoritative where appropriate.
Members should contact us if they identify a material translation error affecting their listing.
13. Founding 300 – Complimentary First-Year Membership
As part of the Global Retail Directory global launch, we may offer a complimentary first-year membership to the first 300 eligible companies joining the directory (“Founding 300”).
Where available, the Founding 300 membership provides an eligible business with a 12-month Global Retail Directory membership at no membership charge for the introductory period.
Unless expressly stated otherwise:
no payment is required to activate the Founding 300 membership;
the complimentary membership period runs for 365 days from activation;
the applicable membership start and expiry dates may be displayed in the member dashboard;
the membership permits one eligible company listing, subject to the applicable package features and limits;
all submitted listings remain subject to Global Retail Directory review and approval before publication;
receiving a complimentary membership does not guarantee approval or publication of a listing;
the Founding 300 offer is intended to be limited to the first 300 eligible companies or memberships allocated under the promotion;
eligibility may be limited to one complimentary Founding 300 membership per business, organisation or account;
the complimentary first year does not permanently reduce the standard membership price; and
after the complimentary membership period ends, continued membership is available at the standard annual membership price applicable at that time, currently £199 per year, unless another price or offer is clearly disclosed.
A Founding 300 membership does not automatically create a charge merely because the complimentary period expires unless the member has separately entered into an applicable recurring paid membership arrangement.
If no eligible paid membership is activated following expiry, the associated listing may become inactive, unpublished or otherwise unavailable to the public.
We may prevent duplicate, fraudulent or abusive use of the Founding 300 offer.
We may close, withdraw or replace the Founding 300 offer once the intended allocation has been reached or where reasonably necessary for operational, legal or commercial reasons.
We may send reminders before expiry to help members manage continued membership.
14. Founder Membership – Companies 301–1,000
Following allocation of the Founding 300 memberships, Global Retail Directory may offer a discounted Founder Membership to the next 700 eligible companies joining the directory, representing companies 301–1,000 within the promotional launch programme, subject to availability.
Where offered, the Founder Membership price is:
£99 for the first annual membership term.
Unless expressly stated otherwise:
the £99 Founder price applies only to the first 365-day membership term;
eligibility is subject to the promotional offer remaining available when the membership is purchased;
the offer may be limited to one Founder Membership per eligible business, organisation or account;
all submitted listings remain subject to Global Retail Directory review and approval;
the Founder price does not permanently reduce the standard membership price; and
after the introductory first-year term, continued membership is available at the standard annual membership price applicable at that time, currently £199 per year, unless another price or offer is clearly disclosed.
Once the intended allocation of Founder Memberships has been reached, we may close, withdraw or replace the promotional offer.
The applicable membership price, duration and any recurring-payment arrangement will be displayed during the membership purchase process.
15. Standard Annual Membership
The standard Global Retail Directory membership price is currently:
£199 per year, billed annually.
The applicable price displayed at the time of purchase applies to that transaction, subject to any clearly stated promotional or introductory offer.
Global Retail Directory may change prices for future purchases or renewals.
Where required by applicable law or reasonably appropriate, members will be given notice of material price changes affecting an upcoming renewal.
16. Taxes
Prices will be displayed and charged in accordance with applicable tax requirements.
Where VAT or another applicable tax is required, the relevant amount or treatment will be shown or applied as required.
Members are responsible for providing accurate billing and tax information where requested.
17. Payments
Paid memberships are processed through the payment methods made available through Global Retail Directory.
Payment processing may be provided by third-party payment service providers.
Membership may not become active, or may be placed on hold or suspended, where payment is declined, reversed, disputed, invalid or remains unpaid.
We do not normally store complete payment-card details ourselves where those details are processed securely by an external payment provider.
18. Membership Term
Unless expressly stated otherwise, an annual membership, including a complimentary or promotional annual membership, runs for approximately 12 months from activation or renewal, according to the membership dates displayed in the member account.
Membership benefits apply during the active membership period, subject to compliance with these Terms.
19. Automatic Renewal
Where an annual membership is purchased on a recurring basis, it will renew for successive annual periods until automatic renewal is cancelled or otherwise terminated.
The applicable renewal price and recurring-payment arrangements will be disclosed during the purchase process.
Members are responsible for maintaining valid payment and contact information.
Where required by applicable law or our applicable procedures, appropriate renewal information or reminders may be provided before a recurring charge.
Failure of a recurring payment may result in the membership being placed on hold, expiring or otherwise becoming inactive.
20. Cancellation of Future Renewal
Members may cancel future automatic renewal through the membership or payment-management options made available through their account, or by contacting Global Retail Directory where appropriate.
Unless expressly stated otherwise, cancelling automatic renewal:
- prevents the next scheduled renewal payment;
- does not ordinarily cancel the remaining period already paid for;
- does not ordinarily result in an immediate refund; and
- allows the membership and associated listing to remain active until the applicable paid membership period expires, subject to these Terms.
Further information is provided in our Refund and Cancellation Policy.
21. Expired Memberships and Listings
When a complimentary, promotional or paid membership expires, Global Retail Directory may unpublish the associated listing, restrict public visibility, mark the listing inactive or restrict membership functionality.
We may retain account and listing information for a reasonable period to facilitate reactivation, administration, legal compliance and legitimate business records.
Where available, a member may reactivate their directory presence by purchasing or renewing an eligible membership.
Members are not ordinarily required to recreate their entire company profile merely because a membership has expired, provided the relevant information remains retained within the platform.
We do not guarantee indefinite retention of expired listing data.
22. Refunds
Refund eligibility is governed by our Refund and Cancellation Policy and applicable law.
Except where required by law or expressly stated in that policy, membership fees are not automatically refundable merely because a member changes their mind, stops using the service before the end of the paid period, does not receive a particular number of enquiries, does not achieve a particular search-engine ranking or does not obtain a particular commercial result.
Nothing in these Terms limits any mandatory right to a refund that applies under law.
23. No Guarantee of Leads, Rankings or Business Results
Global Retail Directory provides business visibility and directory services.
We do not guarantee enquiries, leads, contracts, sales, revenue, website traffic, search-engine rankings, search-engine indexing, social-media exposure or any particular commercial result.
Search engines and other third-party platforms operate independently and may change how they crawl, index, rank or display content.
24. Search Engines and Public Availability
Public listings may be crawled, indexed and cached by search engines and other internet services.
Removal or modification of a listing on Global Retail Directory does not guarantee immediate removal from third-party search results, caches, archives or external websites.
We are not responsible for the timing of updates made by independent search engines or third-party services.
25. Contact Between Users and Listed Businesses
Global Retail Directory may enable users to discover and contact listed businesses.
Any communication, quotation, contract, purchase, service or commercial relationship arising between users and listed businesses is between those parties.
Global Retail Directory is not responsible for negotiations, quotations, contracts, payments between third parties, products, services, project delivery, workmanship, delays, disputes or losses arising from a third-party commercial relationship, except to the extent responsibility cannot lawfully be excluded.
26. Third-Party Websites and Services
Listings and other content may contain links to external websites and services.
We do not control third-party websites and are not responsible for their availability, security, accuracy, privacy practices or content.
A link from Global Retail Directory does not automatically constitute endorsement.
27. Platform Availability
We aim to maintain a reliable service but do not guarantee uninterrupted or error-free availability.
We may temporarily restrict access for maintenance, updates, security, technical problems, legal requirements or circumstances outside our reasonable control.
28. Suspension and Termination
We may suspend or terminate an account, listing or membership where reasonably necessary because of breach of these Terms, unlawful activity, fraudulent or misleading information, intellectual-property infringement, security concerns, abuse of the platform, non-payment, repeated complaints, material risk to users or Global Retail Directory, or legal or regulatory requirements.
Where reasonable and appropriate, we may provide an opportunity to correct a breach before permanent removal.
Serious breaches may result in immediate action.
29. Our Right to Refuse or Remove Listings
Global Retail Directory is a curated business directory.
We reserve reasonable editorial and commercial discretion regarding businesses accepted for publication, provided that discretion is exercised lawfully.
We may refuse, suspend or remove listings that are unsuitable, irrelevant, misleading, unlawful, inactive or inconsistent with the purpose or standards of the platform.
30. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation or other liability that cannot legally be excluded.
Subject to applicable law, Global Retail Directory Limited is not liable for indirect or consequential losses arising from reliance on third-party listing information, dealings between users and listed businesses, loss of anticipated business opportunities, changes in search-engine rankings, temporary platform unavailability or third-party websites or services.
For paid directory services, and to the extent permitted by law, our aggregate liability arising directly from the relevant membership will not exceed the amount paid to Global Retail Directory Limited for that membership during the 12 months preceding the event giving rise to the claim.
31. Indemnity
To the extent permitted by law, a business member is responsible for losses, claims or reasonable costs arising from content it submits or conduct through its account where caused by infringement of third-party rights, unlawful or misleading content, lack of authority to publish submitted information or material breach of these Terms.
32. Privacy and Cookies
Personal information is processed in accordance with our Privacy Policy and Privacy Statement.
Our use of cookies and similar technologies is described in our Cookie Policy.
Members should review the applicable privacy information before creating an account or purchasing a membership.
33. Changes to the Platform
We may develop, modify or discontinue features of Global Retail Directory from time to time.
Reasonable changes may be made to improve functionality, security, compliance or the overall service.
Where a material change significantly affects an existing paid membership, we will take reasonable steps to communicate it where appropriate.
34. Changes to These Terms
We may update these Terms from time to time.
The latest version will be published on the website with the date of the most recent revision.
Changes will apply prospectively unless applicable law permits or requires otherwise.
Material changes affecting existing memberships may be communicated by email, account notification or another appropriate method.
35. Assignment
Members may not transfer their membership or rights under these Terms without our permission.
Global Retail Directory Limited may transfer its rights and obligations in connection with a legitimate business restructuring, merger, acquisition or transfer of the platform, subject to applicable law.
36. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
37. No Waiver
Failure to enforce a provision of these Terms does not waive our right to enforce that provision or another provision later.
38. Entire Agreement
These Terms, together with the applicable membership information, Privacy Policy, Privacy Statement, Cookie Policy and Refund and Cancellation Policy, form the agreement governing use of the directory and membership service unless another written agreement expressly applies.
39. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, subject to any mandatory rights or laws that apply and cannot lawfully be excluded.
The courts of England and Wales will have jurisdiction over disputes arising from these Terms, subject to any mandatory jurisdictional rights that may apply.
40. Contact and Legal Information
Questions regarding these Terms may be sent to:
Global Retail Directory Limited
Company No. 17423561
Registered in England and Wales
Registered Office: Turnpike House, 1208/1210 London Road, Leigh-on-Sea, Essex, SS9 2UA
Email: info@globalretaildirectory.com